Project Manager Product Development & Customer Solutions – Gullegem

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Introduction

Vika (www.vika.be) produces high-quality, custom-made kitchens, bathroom furniture, and dressing rooms. Thanks to a high-tech and highly automated production system, customers (B2B professional clients) are offered a wide range of models, colours, sizes, and materials at an excellent price-quality ratio.

With a large team of specialists—including carpenters, IT professionals, engineers, interior designers, and sales talents—Vika safeguards the quality and innovative value of its end products, always with the end customer in mind.

Due to continued growth, we are looking to strengthen the team with a (M/F/X):

Project Manager Product Development & Customer Solutions

Function

Objective of the role: This is a diverse position in which you will gain an in-depth understanding of the entire product and internal operations, particularly in terms of quality and complaint handling. Over time, you will play a key role in product innovation. We are looking for an enthusiastic and eager-to-learn colleague who wants to gradually grow within our family business, starting from a work preparation role.

To improve processes, you must fully understand them. In this role, you will learn all aspects of our company: from initial work preparation to final product delivery. You will begin with a strong focus on the operational foundation and grow into a strategic, project-based role in which you collaborate directly with the owners.

Phase 1: work preparation & order processing (onboarding period)

During the first months, you will build a strong technical and operational foundation. You will thoroughly learn about our products, materials, and processes.

  • Entering and following up on orders.
  • Preparing production assignments.
  • Coordinating with the work preparation team to support daily operations.

Phase 2: complaint Management & customer follow-up

After the onboarding period, you will take ownership of complaint follow-up with a focus on quality assurance.

  • Handling and proactively following up on customer complaints.
  • Coordinating with production, purchasing, and planning on customer-oriented solutions.
  • Managing the entire process from order to resolution.

Phase 3: product development & implementation of product innovations

You will grow into a role within product development, coordinating the introduction of new products and optimisations. You will work closely with:

  • Production & Quality;
  • Purchasing & Sales.

Phase 4: analysis, optimisation & coordination (project phase)

Once you have mastered the entire production process, you will transition into a helicopter-view role. From this broader perspective, you will formulate, test, and implement concrete improvement proposals. You will collaborate directly with the owners and management.

You will make high-level technical contributions and lead improvement projects from A to Z. This role includes a wide and varied set of responsibilities:

  • Product Development: Realising new product developments, supporting from design and purchasing to technical coordination
  • Digitalisation: Managing software and digitalisation projects to increase efficiency, with support from IT professionals
  • Structural Improvement: Translating operational bottlenecks (identified during complaint management) into permanent, structural solutions

Requirements

  • You hold an engineering degree (construction, mechanical) or equivalent through experience.
  • Ability to read plans and strong spatial insight are essential.
  • Strong analytical skills and a high learning capacity.
  • Detail-oriented and structured in your approach.
  • Fluent in Dutch. Professional knowledge of French is a plus.
  • A pragmatic innovator: you bring fresh, innovative ideas while remaining mindful of feasibility.
  • Able to work autonomously.
  • Proactive mindset with a strong sense of initiative.
  • Team-oriented attitude.
  • A “change agent”: you are energised by change and know how to engage others in it.
  • Solution-oriented: you challenge the status quo and critically question existing processes (“why do we actually do it this way?”). 

Offer

  • Vika offers the drive of a growing company combined with accessible and experienced management and colleagues.
  • Competitive salary package with opportunities for positive growth.
  • Company car.
  • Charging card.
  • A key role within a growing organisation.
  • Extensive technical product training and sufficient onboarding time.
  • A well-established player in the market.
  • Further career advancement opportunities within the department.

Application

Send your CV today to info@hrflux.be mentioning this position.

You can count on a discreet handling of your application!

This position is managed exclusively by HR Flux.

Looking forward to your response!

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