Customer Service Officer - German speaking countries

Onze Klant

Our client is a trading company who specialises in different kinds of floorcovering which are sold for consumer or business purposes. They are trading in a specialized range of products, maintain a stock and deliver products to retailers, distributors and wholesale across the World..
Due to growth we are looking for:

Customer service officer
for the German speaking countries

De Functie

  • Ensure customer contact through the appropriate communication means such as phone, email, fax and mail.
  • Handles all incoming orders, sends order confirmations and ensures expedition within the Service Level Agreement.
  • Optimize delivery of available goods and follow-up on pending orders.
  • Ensure that the order logistics and invoicing are in compliance with the commercial agreements and customer’s requirements.
  • Follow-up on all customer requests and questions.
  • Take all necessary actions to resolve any customer claims and issues (cross-functionally). If required initiate Returns and Credit Notes, following the appropriate approval process.

Het Profiel

  • Graduate degree or Master degree(preferably in administration) or equal by experience
  • 2 years in a customer facing role in an international environment
  • Excellent communication/telephone skills
  • Language skills: excellent knowledge of German and English
  • Excellent knowledge of export administration (Incoterms, traffic administration, …)
  • Experienced and familiar with the Asian trading market areas, habits, logistics, …
  • Excellent communication skills
  • Good problem solving skills
  • Good knowledge of MS Office Skills (Word, Excel, PowerPoint, Outlook)
Good team player and able to work for the common goals in an international environment

Het Aanbod

  • You end up in familiar but international, fast growing company.
  • Top salary conditions
  • Enthusiastic team
  • Fast growing company
  • Expectation to become the Customer Service Manager

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